Privacy Policy

Information Giliw collects

• Account details: your name, optional nickname, email address, phone number, delivery address, password hash, and the date and time you accepted the account terms. Passwords are hashed and are not stored as readable text.
• Verification and support: information needed to verify your email or help with account, password-reset, and order requests. One-time verification codes are time-limited and stored as hashes while verification is pending.
• Profile information: a profile photo if you choose to upload one, plus profile details you choose to update.
• Orders: the items, sizes, sweetness choices and add-ons ordered, quantities, prices, total, order and fulfillment details, scheduled time, delivery address and instructions, order notes, and payment method/status. For digital payment verification, the site may collect the last six digits of a transaction reference. Do not submit payment passwords, PINs, or banking codes.
• Technical and session information: session and security data needed to sign in and operate the site, request and security logs, and information used to limit repeated requests. The assistant’s daily usage record is linked to a hashed browser identifier and, when signed in, your customer account.

How information is used

Giliw uses this information to create and secure accounts; verify email addresses; provide profile, cart, checkout, order, payment-verification, and order-history features; send account and order messages; respond to support requests; prevent misuse; and operate and protect the website. Information is used for these service purposes, not to display your private account or order details to other customers.

Wilig automated assistant

If you send a message to Wilig, Giliw sends that message, relevant recent chat turns, and current public menu information to Google Gemini to generate a reply. If Gemini fails or is temporarily unavailable, the same request may be sent to Groq as a backup. The conversation is kept in your website session. Up to 10 successful AI replies are allowed per usage period, resetting at 6:00 AM Philippine time; unanswered provider failures do not count. Do not put passwords, payment information, private order details, or other sensitive information in chat. Google and Groq process information under their own terms and privacy practices.

Cookies and browser storage

The site uses necessary session and security cookies, a random HttpOnly browser cookie for the assistant’s daily limit, and a cookie-consent preference. Cart and saved favorites may be stored in your browser’s local storage. Signup form details are temporarily stored in session storage in the current browser tab so you can return from reading these policies; passwords are not included. See the Cookie Policy for more details.

When information is shared

Giliw uses service providers that help operate the website, send verification and account emails, and provide the AI assistant. Information is shared with them only as needed for those functions. In particular, chat content and public menu context may be processed by Gemini and, during fallback, Groq. Payment is made through the payment method you choose; Giliw does not ask for your banking password or PIN. Giliw does not publish your account information to other customers. Information may also be disclosed when required to comply with law or to protect the website, customers, or Giliw.

Storage and protection

Giliw keeps information for as long as it is needed to provide the service, maintain account and order records, address disputes, protect the site, and meet applicable legal requirements. Retention can depend on the type of record and the reason it is held. Giliw uses safeguards such as password hashing, access controls, and secure session handling, but no website or transmission can be guaranteed completely secure.

Your choices and requests

You can update your nickname or profile photo through your profile. You may ask Giliw to access, correct, or delete personal information, or raise a privacy concern, by emailing giliwneighborhoodcafe@gmail.com. Giliw may need to verify your identity and may retain certain records where needed to complete orders, resolve disputes, protect the service, or comply with legal obligations. You can clear browser cookies and local storage in your browser settings; this may sign you out or remove locally saved cart and favorites.

Updates and contact

This policy may be updated as Giliw’s website and services change. The current version will be published on this page. For privacy questions, contact giliwneighborhoodcafe@gmail.com.